SeatMap.AI
Week 39, 2026 · 2026-09-21 → 2026-09-27

Week 39, 2026: Zoom tops the SaaS-waste board at 43.2% ghost seats

Median ghost seats
23.6%
Median reclaimable
$6.6k/yr
Workspaces audited
784
Reclaimed this week
$176k

Across 784 workspaces audited this week, the median team is sitting on 23.6% ghost seats — about $6,565/year of reclaimable spend per company.

Zoom led the waste board at 43.2% inactive seats, driven by trial creep and stalled cross-team pilots. Slack came in at 22.7%, Microsoft 365 at 28.4%, and Salesforce at 16.8%.

SeatMap.AI operators reclaimed a combined $175,966 in annualized spend the week of 2026-09-21 — most of it from routine contractor and role-change cleanup, not one-off big wins.

Vendor movers this week

  • Slack+0.3% ghost-seat rate
  • GitHub−5% ghost-seat rate
  • 1Password+4% ghost-seat rate

Category breakdown

Median ghost-seat rate by tier-1 vendor this week.

Slack22.7%
Microsoft 36528.4%
Salesforce16.8%

Want your own weekly number?

Run a 60-second audit and see exactly where your team lands vs this week's benchmarks.

Run my free audit

Recent weekly reports