SeatMap.AI
Week 5, 2026 · 2026-01-26 → 2026-02-01

Week 5, 2026: Zoom tops the SaaS-waste board at 49.9% ghost seats

Median ghost seats
25.2%
Median reclaimable
$7.4k/yr
Workspaces audited
286
Reclaimed this week
$58k

Across 286 workspaces audited this week, the median team is sitting on 25.2% ghost seats — about $7,423/year of reclaimable spend per company.

Zoom led the waste board at 49.9% inactive seats, driven by trial creep and stalled cross-team pilots. Slack came in at 24.4%, Microsoft 365 at 29.8%, and Salesforce at 16.7%.

SeatMap.AI operators reclaimed a combined $57,584 in annualized spend the week of 2026-01-26 — most of it from routine contractor and role-change cleanup, not one-off big wins.

Vendor movers this week

  • Slack+5.7% ghost-seat rate
  • GitHub−4.3% ghost-seat rate
  • 1Password+1.9% ghost-seat rate

Category breakdown

Median ghost-seat rate by tier-1 vendor this week.

Slack24.4%
Microsoft 36529.8%
Salesforce16.7%

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