SeatMap.AI
Week 1, 2026 · 2025-12-29 → 2026-01-04

Week 1, 2026: Salesforce tops the SaaS-waste board at 49.9% ghost seats

Median ghost seats
24.5%
Median reclaimable
$4.2k/yr
Workspaces audited
431
Reclaimed this week
$240k

Across 431 workspaces audited this week, the median team is sitting on 24.5% ghost seats — about $4,226/year of reclaimable spend per company.

Salesforce led the waste board at 49.9% inactive seats, driven by trial creep and stalled cross-team pilots. Slack came in at 28.1%, Microsoft 365 at 26.8%, and Salesforce at 18.7%.

SeatMap.AI operators reclaimed a combined $240,426 in annualized spend the week of 2025-12-29 — most of it from routine contractor and role-change cleanup, not one-off big wins.

Vendor movers this week

  • Zoom+5% ghost-seat rate
  • Asana−3.6% ghost-seat rate
  • Confluence+1.3% ghost-seat rate

Category breakdown

Median ghost-seat rate by tier-1 vendor this week.

Slack28.1%
Microsoft 36526.8%
Salesforce18.7%

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