SeatMap.AI
Week 37, 2025 · 2025-09-08 → 2025-09-14

Week 37, 2025: Zoom tops the SaaS-waste board at 44.3% ghost seats

Median ghost seats
27%
Median reclaimable
$4.7k/yr
Workspaces audited
668
Reclaimed this week
$69k

Across 668 workspaces audited this week, the median team is sitting on 27% ghost seats — about $4,736/year of reclaimable spend per company.

Zoom led the waste board at 44.3% inactive seats, driven by trial creep and stalled cross-team pilots. Slack came in at 24.2%, Microsoft 365 at 26.5%, and Salesforce at 15.2%.

SeatMap.AI operators reclaimed a combined $69,112 in annualized spend the week of 2025-09-08 — most of it from routine contractor and role-change cleanup, not one-off big wins.

Vendor movers this week

  • Slack+5.4% ghost-seat rate
  • GitHub−3.3% ghost-seat rate
  • 1Password+3.9% ghost-seat rate

Category breakdown

Median ghost-seat rate by tier-1 vendor this week.

Slack24.2%
Microsoft 36526.5%
Salesforce15.2%

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