SeatMap.AI
Week 31, 2026 · 2026-07-27 → 2026-08-02

Week 31, 2026: Zoom tops the SaaS-waste board at 36.6% ghost seats

Median ghost seats
27.6%
Median reclaimable
$6.6k/yr
Workspaces audited
649
Reclaimed this week
$55k

Across 649 workspaces audited this week, the median team is sitting on 27.6% ghost seats — about $6,621/year of reclaimable spend per company.

Zoom led the waste board at 36.6% inactive seats, driven by trial creep and stalled cross-team pilots. Slack came in at 31%, Microsoft 365 at 27.3%, and Salesforce at 16.7%.

SeatMap.AI operators reclaimed a combined $54,944 in annualized spend the week of 2026-07-27 — most of it from routine contractor and role-change cleanup, not one-off big wins.

Vendor movers this week

  • Slack+5.8% ghost-seat rate
  • GitHub−3.9% ghost-seat rate
  • 1Password+0.3% ghost-seat rate

Category breakdown

Median ghost-seat rate by tier-1 vendor this week.

Slack31%
Microsoft 36527.3%
Salesforce16.7%

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