SeatMap.AI
Week 30, 2026 · 2026-07-20 → 2026-07-26

Week 30, 2026: Salesforce tops the SaaS-waste board at 43.7% ghost seats

Median ghost seats
26.9%
Median reclaimable
$7.7k/yr
Workspaces audited
320
Reclaimed this week
$110k

Across 320 workspaces audited this week, the median team is sitting on 26.9% ghost seats — about $7,727/year of reclaimable spend per company.

Salesforce led the waste board at 43.7% inactive seats, driven by trial creep and stalled cross-team pilots. Slack came in at 28.2%, Microsoft 365 at 26.6%, and Salesforce at 15.3%.

SeatMap.AI operators reclaimed a combined $110,296 in annualized spend the week of 2026-07-20 — most of it from routine contractor and role-change cleanup, not one-off big wins.

Vendor movers this week

  • Zoom+3.9% ghost-seat rate
  • Asana−4.5% ghost-seat rate
  • Confluence+2.8% ghost-seat rate

Category breakdown

Median ghost-seat rate by tier-1 vendor this week.

Slack28.2%
Microsoft 36526.6%
Salesforce15.3%

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