A SaaS account that belonged to a former employee and was never deprovisioned during offboarding.
Also known as: zombie account, stranded account
Orphaned accounts are the security version of shelfware. The employee left, IT disabled their Okta and Google account, but the SaaS tools provisioned outside SSO kept billing — and kept letting the former employee log in.
The risk is asymmetric. Most ex-employees never touch the account again. The few who do — disgruntled, or with credentials sold on a breach forum — can exfiltrate years of customer data before anyone notices.
A proper offboarding checklist enumerates every tool the employee touched, not just the ones in the IDP. SeatMap maintains that inventory continuously, so the offboarding handoff is a list, not a hunt.
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