An active SaaS license tied to a real user that hasn't logged any meaningful activity in 30+ days.
Also known as: dormant account, inactive seat, zombie account
Ghost accounts are the most common form of SaaS waste. The user exists, the credentials work, the seat is billed monthly — but the account hasn't been used in weeks.
Some ghosts are former employees whose offboarding missed this tool. Some are current employees whose role moved them off the workflow. Some are accounts created for a one-time project that never got cleaned up.
Every ghost account is both a wasted dollar and a security exposure. They're rarely covered by current MFA policy, rarely watched by SIEM, and the credentials are usually old enough to have been in at least one breach corpus.
Software a company has paid for but isn't using — licenses that sit on the metaphorical shelf, billed monthly, generating zero value.
The process of identifying SaaS seats that aren't being used and recovering them, either by deprovisioning the user or downgrading the tier.
A SaaS account that belonged to a former employee and was never deprovisioned during offboarding.
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