Answer
What is a SaaS true-up?
Short answer
A true-up is the contractual adjustment that reconciles committed seats vs. actual seats used during a billing period — vendors bill for any overage, but rarely credit unused seats.
Details
True-ups favor vendors by design. If you committed to 100 seats and used 120, you owe for 20. If you committed to 100 and used 60, you still pay for 100.
The play is to audit 60 days before renewal, right-size the commitment down to actual peak usage, and negotiate a per-seat overage rate for the growth buffer.
Automate this with SeatMap.AI
The audit path above works. It also takes hours per month per tool. SeatMap.AI runs it on a schedule, stages the reclaim actions for review, and shows you the annualized savings in real dollars.